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Customer service representative – (bilingual english/french)

Non specifié Yaounde
Date limite de l'offre: dimanche 1 janvier 2023 00:01
de : FNE
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Description du poste

Description du poste
Code 22061534
Nombre de candidat recherché 5
Branche d'activité Journalisme/Communication
Missions / Tâches We are currently recruiting for an experimented Bilingual Customer Service Representative (If you speak flawless English, but you are not bilingual, you are welcome to apply). As a Customer Service Representative, you will ensure customer queries are dealt with efficiently and accurately, with fair customer outcomes at the heart of everything you do.

The Customer Service Representative will have:
Strong communication skills in English and French at a near-native level
Very little or no pronounced accent
Proven customer service skills from a similar fast-paced environment
Confident, outgoing individual, with the ability to build customer relationships
Ability to work on behalf of our rapidly growing client base,

The Customer Service Representative will be responsible for:
Taking calls from customers to deal with any account queries that they have
Ensuring that good customer outcomes are always promoted.
Operating within quality guidelines
The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures
Reach and maintain Key Performance Indicators expected of a Customer Service Representative to required standards and specified timescales
under pressure, whilst maintaining a professional and positive attitude both within the office environment and with customers
Maintaining high levels of accuracy at all times
Call center experience is a plus
Experience handling Email and chat support is a plus
Attractive starting salary
Transport and internet allowances
Attractive performance bonus
Paid leaves

How to apply: if you’re interested in this Job If this sounds like your perfect role, email: [email protected] with your CV, salary expectation, and an audio recording introducing yourself, in English, and French. You can also apply using WhatsApp 675934966 please send all the requested information.
Salaire mensuel 150000   (F CFA)
Type de contrat Contrat à durée indéterminée
Nature des horaires Plein
Lieu du travail Yaounde
Date d'expiration 31 / 12 / 2022
Catégorie socio-professionnelle Cadre
Profil du candidat recherché
Sexe Sans distinction
Formation initiale
Expérience professionnelle
Durée de l'expérience professionnelle 12 mois
Langues Français / Anglais
Contact du Gestionnaire de l'Offre
[email protected] , 674444277
Chef RETO au FNE - Agence Centrale - Yaoundé
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