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Description du poste
Description
Job title : CASH OFFICER
Department: Operations
Reporting Line : Customer Service Manager
Location : UBA Cameroon
Department: Operations
Reporting Line : Customer Service Manager
Location : UBA Cameroon
Missions / Responsabilités / Activités
Job objective(s)
Coordinate cash activities with a view to ensuring timely processing of transactions over the counter, ensure adequate controls are maintained in transaction processing in order to minimize the risk of losses from frauds and robberies and ensure courteous disposition of Tellers
Roles & Responsibilities
- Sound knowledge of tellering policies and procedures
- Efficient supervision of all tellering activities
- Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time.
- Ensure availability and workability of working tools for tellers
- Authorize all cash transactions above tellers’ limits
- Constant review of teller’s payout limit, taking into cognizance the tellers error rates
- Provide effective service support need for the tellers to ensure that teller cubicles are manned and functional at all times
Compétences / Exigences / Qualités
Knowledge
- Banking operations, policies and procedures
- Sound knowledge of tellering policies and procedures
- Basic accounting
- Excellent customer service disposition.
- Smart appearance
- High level of integrity/Sense of Responsibility
- Numerate Skills
- Paying attention to details
- Good Interpersonal Skills
- Fast and error free processing
- Ability to work under pressure
Key Performance
Indicator
- Adherence to the bank’s service level agreement in terms of TAT for all products and services
- Efficient crowd management in the banking hall
- Customer satisfaction surveys as administered by SOWs, etc
- Rate of errors in processed transactions
- Number of policy breaches/regulatory infractions.
- Timeliness of reconciliation/liquidation of GL items (within established transit times.)
Education
Requirements
- Minimum of a first degree
Experience
2 to 5 years minimum in Banking Operations
Profil du candidat
» Niveau d'expérience: Expérimenté
» Années d'expérience: Entre 2 an et 3 ans
» Niveau Académique Minimum: Licence
» Années d'expérience: Entre 2 an et 3 ans
» Niveau Académique Minimum: Licence
Documents de candidature
» motivation letter
» resume
» resume
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