RECRUITMENT: INTERNAL & EXTERNAL ECOBANK CAMEROUN S.A. is recruiting a Service Officer Operations ready to work across the national territory. The position is based in Douala. Job grade: 2A        Job level: 3  NATURE OF CONTRACT:  Permanent Contract   JOB PURPOSE:  Supervision of Tellers activities and proofing of accounts of the retail operations perimeter.  Ensure timely applicative and functional assistance to operators across branches to enable them to serve our valued clients within well-defined TAT limits in all remittances operations.  Ensure daily compensation of Western Union and Rapid Transfer operations and maintain accurate and suspens free accounts thereof.   KEY RESPONSABILITIES  •    Enforce groupwide standard procedures •    Review documentation for processed transactions to ensure strict respect of exchange regulation. •    Ensure that remittances service delivery timeframe is within the defined SLA and TAT. •    Conduct periodical controls set in the procedures across the affiliate •    Ensure daily processing of  WU and RT settlement as per Voyager and Intranet respectively •    Ensure the reconciliation of RT and WU accounts on a daily basis –there should be no balance mismatch between Rapid Transfer/Western Union plateforms and CBA, investigate and resolve any outstanding items identified •    Prompt investigation and response to customers’ claims across branches •    Prepare and issue MIS reports on a timely basis to management. •    Ensure statutory declarations eg Pre-financing, Balance of Payment, Gatcha, etc are done for RT & WU transactions •    Ensure proofing/reconciliation of branch accounts: immediate credit, suspense accounts, teller differences, transit accounts… •    Ensure ATMs and POS function properly and proofs are updated and submitted in a timely manner •    Prepares daily consolidated cash report and advise branches •    Perform other functions as and when assigned by hierarchy.  REPORTING Line:  Head Retail Operations   EXPERIENCE & QUALIFICATIONS  •    Bachelor’s/Master’s degree in finance, accountancy, or banking operations •    At least 02 years experience in Banking Activities especially reconciliation of remittance – ATM – banks’ branch accounts •    Fluent in English & French.  SKILLS & CAPACITIES  •    Customer satisfaction oriented •    Ability to work under high pressure and drive execution •    Strong people management and leadership skills •    Excellent at delivering and owning results •    Strong interpersonal and communication skills •    Quality oriented •    Security and fraud awareness •    Attention to details •    Highly self-motivated •    Well organized   APPLICATION PROCESS  Please submit your CV and motivation letter to [email protected]  latest December 26th, 2022 at 5pm prompt, with the subject « Service Officer Operations ».   NB: Only applications matching with the desired profile will be contacted.  Ecobank is an equal opportunity employer and will not discriminate based on gender, religion, ethnicity, physical ability, etc…