Technical manager – automotive (m/f) – douala
Date limite de l'offre: vendredi 26 septembre 2025 18:48de :
AURE RH
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Description du poste
Description
AURE RH Recruitment Services Sarl, a member of AREKO GROUP, is recruiting for one of its clients in the automotive sector: a Technical Manager – Automotive.
Job title: Technical Manager – Automotive (M/F)
Job title: Technical Manager – Automotive (M/F)
Missions / Responsabilités / Activités
Main mission:
Drive the technical performance and service quality of the workshops to ensure a high first-time fix rate, reduce returns, guarantee compliance with OEM standards and local regulations, develop team skills, and support profitable growth of the after-sales business.
Drive the technical performance and service quality of the workshops to ensure a high first-time fix rate, reduce returns, guarantee compliance with OEM standards and local regulations, develop team skills, and support profitable growth of the after-sales business.
Compétences / Exigences / Qualités
Activities: Technical leadership & workshop support
- Provide high-level support on complex failures (advanced OBDII/CAN diagnostics, HV/Hybrid if applicable).
- Implement standard operating procedures (SOPs) and verify their application (reception, diagnosis, repair, quality control).
- Approve road tests and final checks before vehicle handover.
- Oversee warranty files (eligibility, justifications, retained parts) and reduce rejection rates.
- Manage technical bulletins, recall campaigns, and service actions; achieve execution rate ≥ OEM targets.
- Lead OEM quality audits and corrective action plans.
- Develop the annual technical training plan (mechanics, electricity, diagnostics, HV).
- Train/coach workshop managers and technicians; certify levels per brand standards.
- Update the documentation base (manuals, TSBs, diagrams).
- Track workshop productivity/efficiency, FTFR, comebacks, standard times, and lead times.
- Analyze root causes of recurring failures and implement countermeasures.
- Run weekly performance reviews and continuous-improvement rituals (5S, Kaizen).
- Support reception and customer relations on sensitive cases; provide clear, accessible technical communication.
- Contribute to after-sales offers (maintenance packages, service contracts) with technical validation.
- Define needs, supervise calibration and maintenance of equipment (lifts, diagnostics, A/C).
- Ensure availability and proper use of OEM special tools.
- Ensure compliance with HSE rules (PPE, lifting, fire safety, hazardous waste: oils, batteries, tires).
- Ensure compliance with local requirements (labor inspection, workshop standards) and internal policies.
- Work with the Spare Parts Manager to secure critical parts and improve fill rate.
- Optimize workshop planning (capacity, appointments, fleet/professional priorities).
- Build and monitor the technical budget (tooling, training, warranty, quality).
- Propose CAPEX to modernize the workshop and improve profitability.
- Master’s degree (Bac+4/5) in Mechanical/Automotive Engineering, Electrical Engineering, or equivalent; OEM certifications appreciated.
- 7–10 years in automotive after-sales, including ≥ 3 years in technical management across multiple workshops or a dealership.
- Mastery of advanced diagnostics, reading schematics, HV/Hybrid (preferred), OEM warranty procedures.
- Fluent French; technical English required for OEM documentation.
- Diagnostic tools (Launch, Autel, Bosch KTS, OEM), OBDII/CAN, electrical measurement, ideally oscilloscope.
- OEM technical platforms (EPC/EWD/TSB), warranty portals, recall procedures.
- ERP/CMMS (SAP B1, Odoo, Sage), strong Excel and BI tools for dashboards.
- Leadership, teaching ability, and skill-building mindset.
- Customer- and results-oriented; methodological rigor and strong safety awareness.
- Data analysis, problem-solving, clear communication (shop floor & leadership).
Profil du candidat
» Niveau d'expérience: Directeur
» Années d'expérience: Entre 5 ans et 8 ans
» Niveau Académique Minimum: Master
» Années d'expérience: Entre 5 ans et 8 ans
» Niveau Académique Minimum: Master
Documents de candidature
» Curriculum Vitae
NOTE: LES ARNAQUEURS SONT DE PLUS EN PLUS ASTUCIEUX! N'envoyez jamais de l'argent à un inconnu au cours d'un recrutement quelle que soit la raison! Et Si vous devriez le faire, que ce soit à vos PROPRES RISQUES!
