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Description du poste
Détails de l'annonce
Poste proposé : SERVER - Douala
Job Summary:
We are seeking a proactive and well-mannered Server for one of our clients. The role requires strong communication skills in both English and French, experience as a server who is smart, active and efficient in multitasking
Key Responsibilities:
1. Preparation and Mise en Place
- Ensure the restaurant/lounge is fully prepared before service, including cleaning floors and bathroom, setting up tables, polishing glassware, and organizing workstations.
- Stock and replenish service items such as napkins, cutlery, and condiments.
- Collaborate with the kitchen and bar teams to ensure smooth service flow.
2. Service
- Welcome and seat guests, presenting menus and making recommendations.
- Take and serve food and drink orders promptly and accurately.
- Ensure guests have an exceptional dining experience by being attentive and accommodating special requests.
- Process bills and payments efficiently.
3. Cleaning and Maintenance
- Maintain cleanliness and hygiene of the service area throughout the shift.
- Clear and reset tables promptly.
- Follow cleaning schedules for all equipment and spaces within the restaurant/lounge.
4. Client Satisfaction
- Address and resolve guest complaints or escalate them to management when necessary.
- Engage with clients to ensure satisfaction and encourage repeat visits.
5. Teamwork
- Work collaboratively with colleagues to ensure seamless service delivery.
- Assist team members during busy periods and contribute to a positive work environment.
Profil recherché pour le poste : SERVER - Douala
Requirements
Experience: Previous experience in a similar role is preferred. (3 – 5 years)
Education: Background in hospitality management or related training is advantageous.
Skills
- Strong communication skills in (Must speak French, addition of English is preferred)
- Ability to multitask and handle pressure in a fast-paced environment.
- Exceptional teamwork and collaboration abilities.
Professionalism
- Neat and presentable appearance at all times.
- Punctuality and reliability are essential.
- Friendly and courteous demeanor with a focus on client satisfaction.
Flexibility: Availability to work flexible hours and work at night (typical shift is from 4 pm to 12.30 am), and late hours when required.
Critères de l'annonce pour le poste : SERVER - Douala
- Métier : Tourisme, hôtellerie, restauration
- Secteur d´activité : Hôtellerie, restauration
- Type de contrat : CDD
- Région : Douala
- Ville : Douala
- Niveau d'expérience : Expérience entre 2 ans et 5 ans
- Niveau d'études : Qualification avant bac - Bac - Bac+1 - Bac+2 - Bac+3
- Langues exigées : anglais > courant - français > courant
- Nombre de poste(s) : 1
- Tourisme
- Hospitality Management
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