Company Description

The mission of the NGO, Elizabeth Glaser Pediatric AIDS Foundation (EGPAF), is to create a world where no mother, no child, no family is devastated by HIV and AIDS. Join us in our fight for an AIDS-free generation.

Job Description
Under the direct supervision of the Information Technology Manager (IT Manager), the IT Assistant will provide assistance to ICT Manager in executing the following duties:

Technical Support: All areas of Information Communication and Technology in EGPAF Cameroon.
Backstopping the IT Manager (act as a Backup)
Technical support: Assist to maintain equipment, involving hardware, software and systems.
Network Administration (Equipment and Applications): Diagnose network and system problems as well as react to failures and errors to maintain system integrity and performance.
Answer help desk calls.
Assist in network and system security.

Perform other related duties as may be assigned. (E.g., follow up on Policies and Procedures implementation.)

Help Desk.

Be main point of contact for help desk calls.
Diagnose problems and react accordingly.
Instruct users on appropriate action where possible or take notes and research resolution.

Get back to users with resolution or escalate to IT Manager.

Maintain Equipment.

Involves repair of laptops, PC’s, printers etc. (With Supplier warranty / outsourced technical support)
Re-formatting and rebuilding laptops etc.
Inventory and maintain sufficient levels of equipment as needed.
Dispatch equipment to branches as needed.

Maintain System.

Assist ICT Manager and IT Officer to maintain system performance and react to known issues as well as perform preventative maintenance.
Assist with new technology rollouts and upgrades.
Assist with Administration of users and computers
Assist with 3 rd party software maintenance and implementation.
Liaise with 3 rd party help desks to diagnose problems.
Assist with maintaining Windows, and email systems.

Backup.

Confirm successful daily backups
Confirm all system back up is running daily.
Liaise with 3 rd. party help desk when problems arise.

Anti-Virus & Security

Maintain network and system security via network Anti-Virus.
Configure and manage network security.
Help users with installation and ongoing support.

Network Diagnostics and Reporting

Diagnose network bottlenecks.
Monitor organization WANS.
Liaise with field office regarding network faults or reports.
Log faults with appropriate authority.
Liaise with IT Manager regarding faults.

Telephone System.

Ensure PABX optimum functionality / configuration with outsourced technical support.
Support users with telephone system.
Program handsets as needed. (BB, ETC)

Qualifications

Diploma in Computer Science/ Information Systems / with at least 2 years work experience in similar field.
Extensive practical experience in networked environment and support for remote users and field offices.
Extensive ability to use and support of standard micro computing applications such as Microsoft OFFICE SUIT.
Experience in supporting web-based applications.
Experience with training others to use micro-computer applications (as mentioned above).
Fluency in French and English
Knowledge of supporting Windows Platform (MS 2003/2008 server or higher, MS Windows XP / Vista)
Prior experience with Messaging systems support, e.g. MS Exchange
Strong interpersonal skills, ability to establish and maintain effective work relationship with people of different backgrounds and cultures.
Ability to work under pressure with minimum supervision.
Problem Solving – Problem solving is a person’s ability to use critical thinking to identify and analyze problems, weigh relevance and accuracy of information, generate and evaluate alternative solutions, and makes recommendations.
Flexibility – Flexibility is a person’s ability to be open to change and new information and rapidly adapt to new information, changing conditions, or unexpected obstacles.
Resilience – Resilience is a person’s ability to deal effectively with pressure, remain optimistic and persistent under adversity, and recover quickly from setbacks.
Time Management – Time management is a person’s ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

Qualified candidates should submit a CV and cover letter before October 12, 2025, at 5:00 PM (West Africa Time Zone)

Additional Information

P.S. : The position is subject to the availability of donor funding.

HOW TO APPLY :

All applications must be submitted ONLINE at : https://www.linkedin.com/company/egpaf/jobs/