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Ifs specialist o&m h/f

Non specifié Douala
Date limite de l'offre: vendredi 30 septembre 2022 00:00
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Description du poste

IFS Specialist O&M H/F

Lieu

Douala, LittoralPublié

4 joursCatégorie du poste

Informatique / TélécommunicationsType de poste

CDI – temps pleinExpérience

Non précisé

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Description du poste

Référence :TEC/0922/002738

Type de contrat : CDI

Métier/Spécialité : Energies / Eau

Localisation géographique :
Pays : Cameroun
Ville : Douala, Région du Littoral, CM

Notre société : 

Acteur majeur du recrutement en Afrique Centrale, Apave International vous propose chaque semaine de nombreuses opportunités de carrière au sein d’entreprises privées ou publiques et d’Institutions Internationales.

Mission : 

Under the direct supervision of the Manager IFS, the IFS specialist O&M  has the following main activities:

  • Assist O&M stakeholders maximize business value by acting as an advisor regarding solution capabilities and possible solutions to business challenges
  • Ensure timely resolution of incidents and requests in IFS and the meeting of Service center KPIs
  • Drive IFS adoption and compliant use
  • Meet the customer satisfaction objectives
  • Ensure a strict compliance to the Service centre procedures and charter
  • Proper documentation (processes, knowledge base, designs, testing scenarios, etc.)
  • Recommend new feature or changes to configuration/ workflows
  • Develop expertise in the IFS Modules/ functionalities to ensure proper solution mapping/ Gap analysis and effective implementation and adoption
  • Provide necessary training to end users and develop appropriate manuals & medias for self-service.
  • Develop reports and dashboards at the request of users
  • Periodic reporting to management and key stakeholders as required
  • Engage in functional coordination, design and implementation for the integration of next rollouts within the live environment
  • Design processes to meet customer’s business requirements, needs and objectives
  • Establish solid working relationships with stakeholders and an understanding of segment business models
  • Manage and monitor software enhancements and evolutions

Profil : 

  • Strong functional knowledge of IFS in O&M and HSE streams
  • Prior experience of implementing or supporting IFS
  • Previous experience with report development tools (crystal reports, Power BI, etc.)
  • University Degree in industrial or software engineering
  • Project management skills
  • ITIL (Service Management) experience or certification
  • Capability to remotely support end users
  • knowledge of ticketing tools (freeware and software)
  • Ability to interact with multi-team environment
  • Prior knowledge in the power generation industry or similar asset intensive industry
  • Experience in international environment

Niveau d’études : BACHELOR’S DEGREE

Spécialisation : Informatique / High Tech / Telecoms

Niveau d’expérience : Première expérience (de 1 à 3 ans)

Langues : 
Français : Langue maternelle
Anglais : Maîtrise courante

Critères du poste

  • Strong functional knowledge of IFS in O&M and HSE streams
  • Prior experience of implementing or supporting IFS
  • Previous experience with report development tools (crystal reports, Power BI, etc.)
  • University Degree in industrial or software engineering
  • Project management skills
  • ITIL (Service Management) experience or certification
  • Capability to remotely support end users
  • knowledge of ticketing tools (freeware and software)
  • Ability to interact with multi-team environment
  • Prior knowledge in the power generation industry or similar asset intensive industry
  • Experience in international environment

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