We are currently recruiting for an experimented Bilingual Customer Service Representative (If you speak flawless English, but you are not bilingual, you are welcome to apply). As a Customer Service Representative, you will ensure customer queries are dealt with efficiently and accurately, with fair customer outcomes at the heart of everything you do.

The Customer Service Representative will be responsible for:

• Taking calls from customers to deal with any account queries that they have

• Ensuring that good customer outcomes are always promoted.

• Operating within quality guidelines

• The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures

• Reach and maintain Key Performance Indicators expected of a Customer Service Representative to required standards and specified timescales

•  under pressure, whilst maintaining a professional and positive attitude both within the office environment and with customers

• Maintaining high levels of accuracy at all times

• Call center experience is a plus

• Experience handling Email and chat support is a plus

Benefits

• Attractive starting salary

• Transport and internet allowances

• Attractive performance bonus

• Paid leaves

How to apply if you’re interested in this Job If this sounds like your perfect role with your CV, salary expectation, and an audio recording introducing yourself, in English, and French.

The Customer Service Representative will have:

• Strong communication skills in English and French at a near-native level
• Very little or no pronounced accent
• Proven customer service skills from a similar fast-paced environment
• Confident, outgoing individual, with the ability to build customer relationships
• Ability to work on behalf of our rapidly growing client base,

Please be aware of fraudulent recruiting scams, do not send money to anyone suggesting they can provide employment