ECOBANK CAMEROUN S.A. is recruiting a Service Officer Operations ready to work across the national territory.
The position is based in Douala. Job grade: 2A Job level: 3
NATURE OF CONTRACT:
Permanent Contract
JOB PURPOSE:

• Supervision of Tellers activities and proofing of accounts of the retail operations perimeter.
• Ensure timely applicative and functional assistance to operators across branches to enable them to serve our valued clients within well-defined TAT limits in all remittances operations.
• Ensure daily compensation of Western Union and Rapid Transfer operations and maintain accurate and suspens free accounts thereof.

KEY RESPONSABILITIES
•    Enforce groupwide standard procedures
•    Review documentation for processed transactions to ensure strict respect of exchange regulation.
•    Ensure that remittances service delivery timeframe is within the defined SLA and TAT.
•    Conduct periodical controls set in the procedures across the affiliate
•    Ensure daily processing of  WU and RT settlement as per Voyager and Intranet respectively
•    Ensure the reconciliation of RT and WU accounts on a daily basis –there should be no balance mismatch between Rapid Transfer/Western Union plateforms and CBA, investigate and resolve any outstanding items identified
•    Prompt investigation and response to customers’ claims across branches
•    Prepare and issue MIS reports on a timely basis to management.
•    Ensure statutory declarations eg Pre-financing, Balance of Payment, Gatcha, etc are done for RT & WU transactions
•    Ensure proofing/reconciliation of branch accounts: immediate credit, suspense accounts, teller differences, transit accounts…
•    Ensure ATMs and POS function properly and proofs are updated and submitted in a timely manner
•    Prepares daily consolidated cash report and advise branches
•    Perform other functions as and when assigned by hierarchy.
REPORTING Line:
Head Retail Operations

EXPERIENCE & QUALIFICATIONS
•    Bachelor’s/Master’s degree in finance, accountancy, or banking operations
•    At least 02 years experience in Banking Activities especially reconciliation of remittance – ATM – banks’ branch accounts
•    Fluent in English & French.
SKILLS & CAPACITIES
•    Customer satisfaction oriented
•    Ability to work under high pressure and drive execution
•    Strong people management and leadership skills
•    Excellent at delivering and owning results
•    Strong interpersonal and communication skills
•    Quality oriented
•    Security and fraud awareness
•    Attention to details
•    Highly self-motivated
•    Well organized
APPLICATION PROCESS
Please submit your CV and motivation letter latest December 26th, 2022 at 5pm prompt, with the subject « Service Officer Operations ».
NB: Only applications matching with the desired profile will be contacted.