Digital banking projects delivery manager – douala
Date limite de l'offre: mardi 1 octobre 2024 17:01de :
UBA Cameroon
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Description du poste
Description
Job title : DIGITAL Banking Projects Delivery Manager
Department : Digital Banking Projects Delivery
Reporting Line : Head Digital Banking Projects Delivery
Location : Douala
Job purpose: The Digital Banking Project Delivery Manager is responsible for delivering digital banking projects, ensuring they are completed on time, with high-quality outcomes, within budget, and meet business requirements. This role requires strong project management skills, knowledge of digital banking systems, and excellent stakeholder management abilities to collaborate with cross-functional teams.
Missions / Responsabilités / Activités
Project Planning and Initiation
- Develop comprehensive project plans, including scope, schedule, budget, and resource allocation.
- Conduct feasibility studies, business cases, and cost-benefit analyses.
Project Execution and Monitoring
- Manage cross-functional project teams, vendors, and stakeholders.
- Coordinate development, testing, and deployment of digital banking solutions.
- Ensure compliance with regulatory requirements and industry standards.
Risk and Issue Management
- Identify, assess, and mitigate project risks.
- Develop and implement risk mitigation plans.
Communication and Stakeholder Management
- Provide project status updates to stakeholders.
- Manage project documentation and reporting.
Quality Assurance
- Ensure projects meet quality standards.
- Conduct regular quality checks.
Budgeting and Cost Management
- Manage project budget and expenses.
- Ensure cost-effectiveness.
Business Development
- Work closely with business leads to develop and execute product plans to support Digital Solutions and Products.
- Identify and implement innovative revenue generating services and enhancements and be first in the market in leading product innovations.
- Conceive and drive product promotion and rewards to encourage increased adoption and usage
- Build and maintain partnerships with key vendor partners such as VISA, MasterCard, and Card Processors & e-Commerce and Technology Partners to deliver maximum efficiencies, income and superior internal and external support and service.
Performance Monitoring & Analytics
- Monitor performance of existing and new products and payment channels and work with Business Units to develop campaigns to drive activation, usage and acquisition.
- Identify, compile, and understand research and analysis related to market trends, profitability, pricing, product positioning, and sales strategy
- Conduct monthly competitive analysis to ensure Product and pricing is in alignment with industry positions. Assist in developing strategies to sustain and grow the Bank’s competitive position
- Closely Monitor Customer Complaints from CFC on the Digital channels and Products and improve the processes to provide simple, functional and reliable products.
Communication & Training
- Create and deliver product training on an on-going basis to sales, and other key stakeholders in Branch Operations and Customer services.
- Produce and publish detailed product information guides including features and functions, positioning and pricing.
Research & Development
- Assist in the overall planning process for new features and initiatives for digital products. Act as an advisor to business.
- Work closely with the sales team, IT, Operations, CFC to identify future product enhancements.
- Work closely with Product marketing to promote Digital Channels and individual products and services that support the business segments/channels.
- Sunset products not meeting market/segment needs and develop transition plans
- Ensure that all key stakeholders are involved in the development of products and that the appropriate SLAs are in place to support the delivery of existing and new products.
Regulatory & Compliance
- Coordinate with the business, IT and Operations to ensure that the necessary testing is conducted and key stakeholder sign-offs are documented prior to release to production.
- Ensure compliance with all the local regulations and Global and Local best practices.
- Ensure familiarity with all the policies and processes of the bank in your country.
- Identify and address the Operations, Compliance and IT Risk elements in the product/processes and build adequate mitigants to make it safe for customers to use the products.
- Execute all other projects that may be assigned from time to time
Compétences / Exigences / Qualités
Minimum Education Qualifications
Knowledge
- Computer Science Engineer or Master degree in related field
- 5+ years of experience in project management, preferably in digital banking or fintech with at least 2 years banking experience and at least 2 years in a similar role.
- Strong knowledge of digital banking systems, payment platforms, and core banking solutions.
- Excellent communication, leadership, and stakeholder management skills.
- Experience with project management tools (Asana, Jira, MS Project).
- Strong analytical and problem-solving skills.
- Project management certifications (PMP, PRINCE2, Agile).
- Information Technology Infrastructure Library (ITIL) certification
- Experience with cloud-based technologies (AWS, Azure).
- Knowledge of DevOps practices.
- Familiarity with regulatory requirements (PSD2, GDPR, PCI-DSS).
- Certification in business analysis (CBAP, CCBA).
- Experience with digital transformation initiatives.
Knowledge
- In-depth knowledge of the business environment and Digital Banking products
- Digitally savvy
- Financial analysis
- Banking Operations
- Regulatory and legal knowledge
- Quality assurance
- Budgeting and cost management
- Stakeholder management
- Leadership
- Communication
- Strong business development and selling skills- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
- Excellent interpersonal and communications skills.
- Excellent listening and interviewing skills
- Strong leadership and negotiations skills.
- Project management
- Digital banking systems
- Risk management
- Analytical skills
- Problem-solving skills
Profil du candidat
» Niveau d'expérience: Senior
» Années d'expérience: Entre 5 ans et 8 ans
» Niveau Académique Minimum: Master
» Années d'expérience: Entre 5 ans et 8 ans
» Niveau Académique Minimum: Master
Documents de candidature
» Motivation Letter
» Resume
» Resume
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