Job title : DIGITAL Banking Projects Delivery Manager

Department: Digital Banking Projects Delivery

Reporting Line  : Head Digital Banking Projects Delivery

Location           : Douala

Job purpose:  The Digital Banking Project Delivery Manager is responsible for delivering digital banking projects, ensuring they are completed on time, with high-quality outcomes, within budget, and meet business requirements. This role requires strong project management skills, knowledge of digital banking systems, and excellent stakeholder management abilities to collaborate with cross-functional teams.

Project Planning and Initiation

Develop comprehensive project plans, including scope, schedule, budget, and resource allocation.
Conduct feasibility studies, business cases, and cost-benefit analyses.

Project Execution and Monitoring

Manage cross-functional project teams, vendors, and stakeholders.
Coordinate development, testing, and deployment of digital banking solutions.
Ensure compliance with regulatory requirements and industry standards.

Risk and Issue Management

Identify, assess, and mitigate project risks.
Develop and implement risk mitigation plans.

Communication and Stakeholder Management

Provide project status updates to stakeholders.
Manage project documentation and reporting.

Quality Assurance

Ensure projects meet quality standards.
Conduct regular quality checks.

Budgeting and Cost Management

Manage project budget and expenses.
Ensure cost-effectiveness.

Business Development

Work closely with business leads to develop and execute product plans to support Digital Solutions and Products.
Identify and implement innovative revenue generating services and enhancements and be first in the market in leading product innovations.

Conceive and drive product promotion and rewards to encourage increased adoption and usage
Build and maintain partnerships with key vendor partners such as VISA, MasterCard, and Card Processors & e-Commerce and Technology Partners to deliver maximum efficiencies, income and superior internal and external support and service.

Performance Monitoring & Analytics

Monitor performance of existing and new products and payment channels and work with Business Units to develop campaigns to drive activation, usage and acquisition.
Identify, compile, and understand research and analysis related to market trends, profitability, pricing, product positioning, and sales strategy
Conduct monthly competitive analysis to ensure Product and pricing is in alignment with industry positions. Assist in developing strategies to sustain and grow the Bank’s competitive position
Closely Monitor Customer Complaints from CFC on the Digital channels and Products and improve the processes to provide simple, functional and reliable products.
Communication & Training

Create and deliver product training on an on-going basis to sales, and other key stakeholders in Branch Operations and Customer services.
Produce and publish detailed product information guides including features and functions, positioning and pricing.
Research & Development

Assist in the overall planning process for new features and initiatives for digital products. Act as an advisor to business.
Work closely with the sales team, IT, Operations, CFC to identify future product enhancements.

Work closely with Product marketing to promote Digital Channels and individual products and services that support the business segments/channels.
Sunset products not meeting market/segment needs and develop transition plans
Ensure that all key stakeholders are involved in the development of products and that the appropriate SLAs are in place to support the delivery of existing and new products.
 

Regulatory & Compliance

Coordinate with the business, IT and Operations to ensure that the necessary testing is conducted and key stakeholder sign-offs are documented prior to release to production.
Ensure compliance with all the local regulations and Global and Local best practices.
Ensure familiarity with all the policies and processes of the bank in your country.
Identify and address the Operations, Compliance and IT Risk elements in the product/processes and build adequate mitigants to make it safe for customers to use the products.
Execute all other projects that may be assigned from time to time

Minimum Education Qualifications

Computer Science Engineer or Master degree in related field

Work Experience

5+ years of experience in project management, preferably in digital banking or fintech with at least 2 years banking experience and at least 2 years in a similar role.

Strong knowledge of digital banking systems, payment platforms, and core banking solutions.

Excellent communication, leadership, and stakeholder management skills.
Experience with project management tools (Asana, Jira, MS Project).
Strong analytical and problem-solving skills.
 DESIRABLE

Project management certifications (PMP, PRINCE2, Agile).
Information Technology Infrastructure Library (ITIL) certification
Experience with cloud-based technologies (AWS, Azure).
Knowledge of DevOps practices.
Familiarity with regulatory requirements (PSD2, GDPR, PCI-DSS).
Certification in business analysis (CBAP, CCBA).
Experience with digital transformation initiatives.
 

Key Competencies:

 Knowledge

In-depth knowledge of the business environment and Digital Banking products
Digitally savvy
Financial analysis
Banking Operations
Regulatory and legal knowledge
Quality assurance
Budgeting and cost management
Stakeholder management
Leadership
Communication
Skills/Competencies/Aptitudes

Strong business development and selling skills- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Excellent interpersonal and communications skills.
Excellent listening and interviewing skills
Strong leadership and negotiations skills.
Project management
Digital banking systems
Risk management
Analytical skills
Problem-solving skills

APPLICATION SUBMISSION :

Candidates should send their resume and motivation letter to [email protected], with the heading “DIGITAL BANKING PROJECTS DELIVERY MANAGER” later September 29, 2024

 Only shortlisted candidates will be contacted to proceed to the interview stage.

 If you do not receive any response 01 month after this publication, kindly consider your application as non-accepted for this time