Role Context

To actively manage and coordinate credit collection for an assigned portfolio of customers in alignment with DP DHL process guidelines and policies in an efficient and cost-effective manner.

Support administration of Credit & Collections / Accounts Receivable (OTC) activities and tasks to collect credit information, maintain records and collect overdue debts to minimize outstanding accounts and achieve compliance in line with internal and external policies and standards, regulations and compliance requirements.


Key Responsibilities

– Support administration of Credit and Collections and Accounts Receivable (OTC) activities and tasks under moderate supervision

– Perform generally repetitive administrative tasks such as collecting payments

– To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer

– To contribute knowledge and expertise toward resolving reoccurring billing issues

– To maximize collection effectiveness from all customers in a timely and professional manner – follow-up accounts to ensure that contractual obligations are met

– To maintain efficient records of collection activities

– Gather and compile credit information and maintain credit records for accurate account processing

– Prepare and finalize due accounts accurately and prepare reports on the status of Credit and Collections and Accounts Receivable activities

– To manage customer escalations and negotiate settlement plans as required

– To drive debt collection, involve through in customer interactions (incl. reminder letters and customer visits as deemed necessary)

– Identify overdue (delinquent) accounts

– Gathering remittance advices from customers and sharing with the Cash Applications team to allocate payments

– Initiate established procedures to take legal action on outstanding debts


Stakeholders’ relationship

– Explain facts, practices, policies, etc. to others within the organization adhering to narrowly defined procedures, standards and guidelines

– Support and interact primarily with colleagues of own (OTC) team as well as commercial teams where necessary

– Communicate information that requires some explanation or interpretation

– Address task-related issues appropriately to maintain work relationships

– To coordinate resolution of sales and customs disputes (queries) according to escalation procedures

– To contribute knowledge and expertise toward resolving reoccurring billing issues

– To monitor credit accounts and report delinquent customers to Team Leader for review and action.

– To monitor credit limit of accounts and ensure proper action is taken

– To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with query handler, team leader and/or supervisor

– Generally, handles Field sale, Major and CSI customers


Minimum Requirements

Education & experience

Bachelor’s Degree or equivalent experience/qualification
Collection certification/academic knowledge (preferred).
Computer Skills, Advance knowledge of MS Office, mainly MS Excel.
Expected (Years of) experience, minimum 3 years in AR field especially in international organization
French & English (Intermediate / Advanced level)

We are looking forward to your application. 

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://careers.dhl.com/global/en/search-results?keywords=&p=ChIJIQ8-cFM3YRARU5uCmUXEAys&location=Cameroon