Customer success manager – douala
Date limite de l'offre: mercredi 2 octobre 2024 17:16de :
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Description du poste
Description
Join Our Team as a Customer Success Manager (CSM) in Douala, Cameroon!
Are you passionate about technology, customer success, and digital marketing? Do you want to play a key role in transforming the healthcare industry with cutting-edge solutions?
As a Customer Success Manager, you will drive customer satisfaction and adoption of our Electronic Health Record (EHR) platform, ensuring that clients maximize the value of our technology.
Are you passionate about technology, customer success, and digital marketing? Do you want to play a key role in transforming the healthcare industry with cutting-edge solutions?
As a Customer Success Manager, you will drive customer satisfaction and adoption of our Electronic Health Record (EHR) platform, ensuring that clients maximize the value of our technology.
Missions / Responsabilités / Activités
- Lead and coach a team of account managers focused on selling our innovative EHR platform to healthcare professionals and insurers.
- Collaborate with sales, marketing, and technical teams to deliver impactful product demos, workshops, and presentations to potential clients.
- Ensure proactive account management, addressing client concerns and resolving post-production issues.
- Develop strategies to optimize platform usage, drive engagement, and leverage digital marketing to enhance customer communication and outreach.
Compétences / Exigences / Qualités
The ideal candidate will possess:
- Strong experience in customer success, account management, or sales, ideally within the tech or healthcare sectors.
- Proven digital marketing skills to enhance customer interaction, including experience with digital campaigns and online platforms.
- Excellent communication and problem-solving abilities, with a focus on customer satisfaction and long-term engagement.
Vos Avantages
- A dynamic and innovative work environment where your ideas are valued
- Great autonomy and flexibility in organizing your work
- Professional development and career growth opportunities
- The possibility to participate in industry events and conferences
Profil du candidat
Documents de candidature
» Curriculum Vitae
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