Mssions :

• answer calls and respond to emails 
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information 
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports.

• High school graduate or higher, 
• To have 2-3 years’ experience in sales
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Some experience in a call center or customer service environment
• Good data entry and typing skills
• Demonstrate strong analytical abilities and organizational skills,
• Ability to multi-task and work under pressure,
• Excellent English / Excellent French.