Benefits

Attractive starting salary

Transport and internet allowances

Attractive performance bonus

Paid leaves

On behalf of our rapidly growing client base, we are currently recruiting for a Customer Service Advisor. As Customer Service Advisor, you will ensure customer queries are dealt with efficiently and accurately, with fair customer outcomes at the heart of everything you do.

The Customer Service Advisor will be responsible for:

Taking calls from customers to deal with any account queries that they have

Ensuring that good customer outcomes are always promoted.

Operating within quality guidelines

The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures

Reach and maintain Key Performance Indicators expected of a Customer Service Advisor to required standards and specified timescales

The Customer Service Advisor will be responsible for:

Taking calls from customers to deal with any account queries that they have

Ensuring that good customer outcomes are always promoted.

Operating within quality guidelines

The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures

Reach and maintain Key Performance Indicators expected of a Customer Service Advisor to required standards and specified timescales under pressure, whilst maintaining a professional and positive attitude both within the office environment and with customers

Maintaining high levels of accuracy at all times Call center experience is a plus

Experience handling Email and chat support is a plus

en indiquant dans l'objet du mail la référence de l'annonce EMP/RCM/06/2021/262

IMPORTANT! Toute candidature sans référence d'annonce sera caduque