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Description du poste
Détails de l'annonce
Poste proposé : Server - Douala
On behalf of our prestigious client, a leader in high-end dining in Douala, we are recruiting a passionate and dedicated Lounge/Restaurant Server. This role is pivotal in delivering an unparalleled guest experience in a sophisticated and fast-paced environment.
Your Mission:
- To embody excellence through impeccable service, ensuring every guest enjoys a memorable and seamless culinary journey from arrival to departure.
Profile We Are Looking For:
- The ideal candidate is a true ambassador for the establishment. You will personify exceptional service, uphold the highest standards of a Michelin-starred restaurant, and guarantee complete guest satisfaction. Strong cash handling and point-of-sale (POS) skills are essential for this role.
Key Responsibilities:
1. Service Excellence & Guest Relations:
- Warmly welcome, seat guests, and present menus.
- Expertly explain menu items and make personalized recommendations.
- Take and serve food and drink orders with precision and professionalism.
- Be highly attentive, anticipate guest needs, and accommodate special requests to elevate the dining experience.
- Act as the primary point of contact for guests, addressing any inquiries or concerns promptly and professionally.
2. Cashier & Payment Processing:
- Accurately process end-of-meal bills and handle cash, credit card, and other payment methods efficiently.
- Manage the point-of-sale (POS) system for ordering, modifications, and settlement.
- Ensure full reconciliation of transactions at the end of each shift.
3. Preparation and Mise en Place:
- Execute pre-service setup, including cleaning, table setting, polishing glassware/silverware, and stocking service stations.
- Ensure the lounge/restaurant environment is immaculate and meets established standards.
4. Cleaning and Maintenance:
- Maintain the cleanliness and organization of the dining area, including clearing and resetting tables promptly.
- Adhere to strict cleaning schedules for all front-of-house areas and equipment.
5. Teamwork and Collaboration:
- Work seamlessly with kitchen and bar teams to ensure smooth service flow.
- Support colleagues during peak periods and contribute to a positive, collaborative work environment.
Profil recherché pour le poste : Server - Douala
Requirements:
- Experience: Minimum 3-5 years of experience as a Server in a high-end restaurant, hotel, or lounge.
- Education: A background in Hospitality Management or related training is a significant advantage.
- Technical Skills:
- Proven experience in cash handling and proficiency with Point-of-Sale (POS) systems.
- Fluent in French; proficiency in English is highly preferred.
- Professional Skills:
- Exceptional communication and interpersonal skills.
- Ability to multitask and maintain composure under pressure in a fast-paced environment.
- Strong team player with a proactive and collaborative attitude.
- Personal Attributes:
- Impeccable personal presentation and grooming.
- Punctual, reliable, and demonstrates a strong work ethic.
- Friendly, courteous, and genuinely focused on guest satisfaction.
- Availability: Must be available to work flexible hours, including evenings and late nights. A typical shift runs from 4:00 PM to 12:30 AM.
Critères de l'annonce pour le poste : Server - Douala
- Métier : Tourisme, hôtellerie, restauration
- Secteur d´activité : Hôtellerie, restauration
- Type de contrat : CDD
- Région : Douala
- Ville : Douala
- Travail à distance : Non
- Niveau d'expérience : Expérience entre 2 ans et 5 ans
- Niveau d'études : Qualification avant bac - Bac - Bac+1 - Bac+2
- Langues exigées : anglais > maternelle - français > maternelle
- Nombre de poste(s) : 1
- Salaire proposé : < 150 000 FCFA
- Management d'équipe : Non
- Hospitality Management
- Tourisme
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Merci de signaler toute irrégularité en utilisant le formulaire de contact candidat et en sélectionnant l'objet "Signaler une annonce d'emploi".
Merci de signaler toute irrégularité en utilisant le formulaire de contact candidat et en sélectionnant l'objet "Signaler une annonce d'emploi".
