Ip support engineer – yaoundé, bafoussam, buea
Date limite de l'offre: samedi 28 septembre 2024 12:46de :
SWECOM LTD
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Description du poste
Description
JOB ADVERT
SWECOM Pic is in Need of IP Support Engineer
Place of Work : Yaounde(02), Bafoussam(01), Buea(01)
Missions / Responsabilités / Activités
Network
- Assist other units when requested, during new integrations
- Assist other teams where necessary to ensure that all network related problems are resolved within SLAs
- Design, validate and apply procedures (How-To) for implementing and troubleshooting of customer services
- Ensure that all customers related problems are resolved within SLAs
- Customer first focused with maximum tickets resolution and providing quality support for corporate customers
- Ensure an intervention form is signed by the client during any on site visit
- Ensure the delivery note is signed for any commissioning (Internet, TV)
- Keep customers DB up to date (Name, contact, location, service, Date of commissioning. configurations backup)
Profil du candidat
Documents de candidature
» Motivation Letter
» Curriculum Vitae
» Curriculum Vitae
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