Guest support & data analyst (night shift) - akwa, douala
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Description du poste
Détails de l'annonce
Poste proposé : Guest Support & Data Analyst (Night Shift) - Akwa, Douala
We are looking for a dedicated Guest Support & Data Analyst (Night Shift) with background in hospitality to handle guest communication within the European zone between 10:00pm - 6:00am while also managing key analytical tasks for the company. This role is office-based and requires both responsiveness to guests' needs as well as the ability to gather, analyze, and compile data reports.
Key Responsibilities:
Guest Support (Night Shift)
- Be on standby to assist guests with check-ins, troubleshooting, and general inquiries.
- Follow provided policies, procedures, and walkthroughs to resolve common guest issues.
- Escalate emergencies to the relevant contact if necessary.
- Keep a log of guest interactions for future reference.
Data Analysis & Reporting
- Collect, organize, and analyze data to generate reports for company decision-making.
- Compare property performance metrics (occupancy rates, revenue, expenses) by year, locality, and property type.
- Audit company expenses, including cleaning costs, operational fees, and other charges.
- Prepare financial summaries for internal use and client reporting.
- Assist in in-house accounting tasks, such as compiling financial data for audits.
- Provide insights and recommendations based on data analysis.
Profil recherché pour le poste : Guest Support & Data Analyst (Night Shift) - Akwa, Douala
The ideal candidate must be both people & data oriented, comfortable to navigate support operations during night time while also diving into metrics to drive business improvements.
The below abilities are a ''must have'':
- Fluent in spoken and written English, as well as clear and understandable phone communication.
- Strong analytical skills and experience working with financial data.
- Proficiency in Excel, Google Sheets, and data visualization tools.
- Ability to work independently with minimal supervision during the shift.
- Excellent written and verbal communication skills for guest interactions.
- Detail-oriented with a strong sense of responsibility.
- Background in accounting, auditing, or data analysis is a plus.
Critères de l'annonce pour le poste : Guest Support & Data Analyst (Night Shift) - Akwa, Douala
- Métier : Gestion, comptabilité, finance
- Secteur d´activité : Centres d´appel, hotline, call center
- Type de contrat : CDD
- Région : Douala - International
- Ville : Akwa, Douala
- Travail à distance : Non
- Niveau d'expérience : Expérience entre 2 ans et 5 ans - Expérience entre 5 ans et 10 ans - Expérience > 10 ans
- Niveau d'études : Bac - Bac+1 - Bac+2 - Bac+3 - Bac+4 - Bac+5 et plus
- Langues exigées : anglais > maternelle
- Nombre de poste(s) : 1
- Salaire proposé : 200 000 - 300 000 FCFA
- Management d'équipe : Non
- Data reporting
- Customer Service
- Basic Accounting
- English Speaking
- Google Sheets
- Microsoft Excel
- Finance
- Restauration
- Comptabilité
- Hôtellerie
- Gestion
- Audit
Merci de signaler toute irrégularité en utilisant le formulaire de contact candidat et en sélectionnant l'objet "Signaler une annonce d'emploi".
