Job title                      : Cash Management Officer – Payment Solutions

Department               : Transaction Banking

Reporting Line           : Team Lead Cash Management Solution

Location                     : Douala

Job Objectives

To lead in building, deploying and positioning payment digital banking products ATM / Internet Banking for Retail, Corporates and Commercial Banking, understand performance and drive revenue by Product/Solution type.
To ensure the most appropriate policies, processes, procedures, resources and partners are in place to drive optimal returns for the Bank and provide competitive advantage to the group.
Role & Responsibilities

Manage and review the P&L for the products/services and reports monthly.
Work closely with business leads to develop and execute e-Payment product/solutions plans;
Identify and implement innovative revenue generating services and enhancements and be first in the market in leading product innovations;
Conceive and drive e-Payment product/solutions for Retail, Corporate and Commercial Banking; promotion and rewards to encourage increased adoption and usage.
Monitor performance of existing and new e-Payment product/solutions and work with marketing to develop campaigns to drive activation, usage and acquisition.
Conduct Monthly, Quarterly e-Payment product/solutions usage analysis including transaction volumes, count, revenues… and actual vs. target;
Produce and report on the Return on Investment (ROI) for existing and new e-Payment product/solutions;
Identify, compile, and understand research and analysis related to market trends, profitability, pricing, product positioning, and sales strategy;
Conduct monthly competitive analysis to ensure Product/solutions and pricing is in alignment with industry positions. Assist in developing strategies to sustain and grow the Bank’s competitive position;
Closely Monitor Customer Complaints from CFC on the e-Payment product/solutions and improve the processes to provide simple, functional and reliable products.
Produce and publish detailed product information guides including features and functions, positioning and pricing;
Responsible for training and support of customers/ internal staff on e-Payment solutions;
Create and deliver product training on an on-going basis to sales, and other key stakeholders in Branch Operations and Customer services;
Plan, input, maintain and communicate a strategic view of Transaction Banking Sales, Products and Services Cash Management (e-Payment product/solutions) of the Retail, Corporate and Commercial Banking division.
Assist in the overall planning process for new features and initiatives for digital products. Act as an advisor to business.
Work closely with the sales team, IT, Operations, CFC to identify future product enhancements.
Work closely with Product marketing to promote e-Payment/ product/solutions that support the business segments;
Sunset products not meeting market/segment needs and develop transition plans;
Ensure that all key stakeholders are involved in the development of products and that the appropriate SLAs are in place to support the delivery of existing and new products.
Coordinate with the business, IT and Operations to ensure that the necessary testing is conducted and key stakeholder sign-offs are documented prior to release to production.
Ensure compliance with all the local regulations and Global and Local best practices.
Ensure familiarity with all the policies and processes of the bank in each UBA presence country.
Identify and address the Operations, Compliance and IT Risk elements in the product/processes and build adequate mitigants to make it safe for customers to use the products.
Execute all other projects that may be assigned from time to time in collaboration with the Digital Banking projects management team.
Key Performance Indicator

Customer Satisfaction Index (Internal) – 100% Quality Support to the Business  
Customer satisfaction Index (External)- Top 3
Overall Digital Banking Products & Solutions PBT – 100% Budget Attainment Actual VS. Target
Internet Banking % of Customers Enrolled – 70% Penetration Ratio Achievement
Internet Banking Transactions Count & Value – 80% Budget Attainment Actual VS. Targets
Internet Banking PBT- 100% Budget Attainment Actual VS. Targets
ATM Transactions Count & Value – 80% Budget Attainment Actual VS. Target
ATM PBT – 100% Budget Attainment Actual VS. Target  
e-Payment/ product/solutions Portfolio Enhancement and Appeal – At least 10% increase on each channel
EDUCATION REQUIREMENTS

First degree in any field
Bachelor’s Degree or a relevant professional qualification.
EXPERIENCE : Minimum of 4 years with at least 2 years banking experience and at least 2 years in a similar role.

Key Competencies:

 Knowledge

In-depth knowledge of the business environment and Digital Banking products
Digitally savvy
Financial analysis
Banking Operations
Regulatory and legal knowledge
Skills/Competencies/Aptitudes

Strong business development and selling skills- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Excellent interpersonal and communications skills.
Excellent listening and interviewing skills
Strong leadership and negotiations skills.

APPLICATION SUBMISSION :

Candidates should send their resume and motivation letter to [email protected], with the heading “Cash Management Officer – Payment Solutions” later October 31, 2024
 Only shortlisted candidates will be contacted to proceed to the interview stage.

 If you do not receive any response 01 month after this publication, kindly consider your application as non-accepted for this time