Service assistant operations – douala
Date limite de l'offre: jeudi 4 décembre 2025 14:02de :
ECOBANK CAMEROUN S.A
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Description du poste
Description
ECOBANK CAMEROON S.Ais recruiting aService Assistant Operations
ready to work across the national territory.
The position is based in Douala.
JOB LEVEL: 2 / JOB GRADE: 2B
ready to work across the national territory.
The position is based in Douala.
JOB LEVEL: 2 / JOB GRADE: 2B
Missions / Responsabilités / Activités
JOB PURPOSE
- Responsible for ensuring daily compensation of all remittances (Western Union, Rapid Transfer, MoneyGram etc..) operations and maintain accurate and suspense free accounts.
- Supervision of partner activities and proofing of accounts of the retail operations perimeter.
- Ensure timely applicative and functional assistance to operators across branches to enable them to serve our valued clients within well-defined TAT limits in all remittance’s operations.
KEY RESPONSABILITIES
- Enforce groupwide standard policies and procedures.
- Review documentation for processed transactions to ensure strict respect of exchange regulations.
- Ensure that remittances service delivery timeframe is within the defined SLA and TAT.
- Conduct periodical controls set in the procedures across the affiliate.
- Ensure daily processing of settlement for all remittances.
- Ensure the reconciliation of remittances accounts daily –there should be no balance mismatch between remittances product and CBA, investigate and resolve any outstanding items identified.
- Prompt investigation and response to customers and partners claims.
- Ensure statutory declarations eg Pre-financing, Balance of Payment, are done for remittances transactions.
- Ensure proofing/reconciliation of branch accounts: immediate credit, suspense accounts, teller differences, transit accounts...
Compétences / Exigences / Qualités
JOB PROFILE
- Experience : 3 years in banking operations
- Education : Minimum University degree (BAC + 3)
- Ability to detect breaches in regulations.
- General understanding of Bank products, foreign exchange local regulations.
- Ability to efficiently prioritize the tasks to perform.
- Good level of security sense and fraud awareness.
- Excellent interpersonal skills and ability to communicate
- Strong people management and leadership skills
- Very well organized and structured
- Pro-activity and creativity
Profil du candidat
» Niveau d'expérience: Expérimenté
» Années d'expérience: Entre 3 ans et 5 ans
» Niveau Académique Minimum: Licence
» Années d'expérience: Entre 3 ans et 5 ans
» Niveau Académique Minimum: Licence
Documents de candidature
» motivation letter
» Curriculum Vitae
» Curriculum Vitae
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