ABOUT THE ROLE

• As a Salesforce Manager. you will be responsible for bringing the holistic vision for MarTech to life. 

More specifically your role will include:

• Managing Salesforce Users, the Sharing Model, and 3rd party packages
• Collaborating with Exco to define priorities, determine enhancement complexity, and plan The Room’s Salesforce Roadmap
• Understand and drive best practices of declarative development
• Deliver Salesforce training and providing end-user support
• Build custom reports and dashboards
• Track Cases (tickets) created by end users requesting support and enhancements
• AppExchange Package installation & setup (general understanding of process and concepts)
   

REQUIREMENTS:.

• A deep understanding and operational knowledge of MarTech is required
• You must have a very strong technical background as well a strong understanding of the tech stack functionality
• 5+ years of industry experience in the maintenance and enhancement of Salesforce systems with certification as a Salesforce Certified Administrator preferred (Advanced Administrator and Platform Developer certifications preferred)
• Governance best practices (data governance, change management, data backups, Sandboxes, Change Sets and/or other migration tools using the metadata API)
• Excellent analytical, technology, communication, and problem-solving skills
• Experience with Packaged Application Integrations
• Ability to demonstrates good judgment in selecting methods and techniques for obtaining solutions for difficult assignments and of diverse scope.
• Ability to work on problems of diverse scope where analysis of data or situations requires evaluation of identifiable factors.
• Experience with: Salesforce Data Loader (or equivalent), Sales Cloud (Opportunities, Splits, Teams, Products & Pricebooks, Contracts), Service Cloud (Console, Feed, Case Assignment, Escalation, On Demand Email to Case), Chatter

NICE TO HAVE:

• Salesforce Certification (not required)