Head of quality assurance and standards - bamenda
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Description du poste
Détails de l'annonce
Poste proposé : Head of Quality Assurance and Standards - Bamenda
We are looking for a Head of Quality Assurance and Standards.
The Head of Quality Assurance & Standards is responsible for establishing, implementing, and continuously improving quality assurance frameworks, standards, and compliance systems across the organization. The role ensures that all processes, products, and services meet internal quality requirements, regulatory standards, and industry best practices while driving a culture of excellence, accountability, and continuous improvement.
Key Responsibilities
- Develop and lead the organization’s quality assurance and standards strategy
- Establish, implement, and maintain quality management systems (QMS) across all functions
- Define quality standards, policies, procedures, and performance benchmarks
- Ensure compliance with regulatory requirements, industry standards, and internal policies
- Oversee internal and external audits, inspections, and certification processes
- Identify quality risks and lead corrective and preventive actions (CAPA)
- Monitor quality performance metrics and report findings to senior leadership
- Lead and develop quality assurance and compliance teams
- Partner with operations, risk, training, and leadership teams to embed quality into daily operations
- Drive continuous improvement initiatives to enhance efficiency, effectiveness, and service delivery
- Manage incident investigations, root cause analysis, and quality improvement plans
- Ensure documentation, record-keeping, and reporting meet required standards
- Promote a strong quality culture and accountability across the organization
Profil recherché pour le poste : Head of Quality Assurance and Standards - Bamenda
Required Qualifications & Experience
- Bachelor’s degree in Quality Management, Engineering, Business Administration, Operations Management, or a related field
- Master’s degree in Quality Management, Business Administration, Operations, or a related discipline
- 8–15 years of progressive experience in quality assurance, standards, compliance, or risk management roles
- Proven experience leading organization-wide quality systems and assurance frameworks
- Strong knowledge of quality standards and frameworks (e.g., ISO, regulatory or industry standards relevant to the sector)
- Demonstrated leadership experience managing and developing QA and compliance teams
- Experience with audit management, regulatory inspections, and certification processes
- Strong analytical, problem-solving, and risk assessment skills
- Excellent stakeholder management and executive-level communication abilities
- Ability to influence change and embed quality culture across diverse teams
Key Competencies
- Strategic leadership and governance
- Quality systems design and implementation
- Risk management and compliance oversight
- Continuous improvement and process optimization
- Attention to detail and high standards
- Decision-making and accountability
- Cross-functional collaboration
Critères de l'annonce pour le poste : Head of Quality Assurance and Standards - Bamenda
- Métier : Gestion, comptabilité, finance - Management, direction générale - Marketing, communication
- Secteur d´activité : Banque, assurance, finances - Éducation, formation - Industrie, production, fabrication, autres - Marketing, communication, médias - Transports, logistique, services postaux
- Type de contrat : CDI - CDD - Freelance
- Région : Bamenda - International
- Ville : Bamenda
- Travail à distance : Hybride
- Niveau d'expérience : Expérience entre 5 ans et 10 ans - Expérience > 10 ans
- Niveau d'études : Bac+4 - Bac+5 et plus
- Langues exigées : anglais > bon niveau
- Nombre de poste(s) : 15
- Salaire proposé : > 2 000 000 FCFA
- Management d'équipe : Oui
- Design
- Comptabilité
- Operations Management
- Communication
- Risk Management
- Gestion
- Business Administration
- Risk Assessment
- Management
- Audit
- Audit Management
- Leadership
- Compliance
- Stakeholder Management
- Assessment
Merci de signaler toute irrégularité en utilisant le formulaire de contact candidat et en sélectionnant l'objet "Signaler une annonce d'emploi".

