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Job Description
We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities
Strategic Planning

Cooperate closely with Segment value proposition GTM and experience, Segment Customer value management, Brand & Comms, Customer services, IS and NW.
Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly

Consider future consequences of actions on the viability of the business
Consider what needs to happen to enable the company to achieve its long term strategic intent
Consider future consequences of actions on the viability of the business. Discuss the current environment and how this will impact MTN as a business both now and in the future
Create and develop for the Consumer segment, products and services that will generate positive revenue and differentiate service offering. This would include identifying and evaluating new products to meet customers demand, new service conception, putting up the product for approval and product development and setting up the associated processes to make the product launch possible.
Operational Planning

Align operational targets to business strategy
Consider the long term (1-2 years) implications of actions on the viability of the business from a more broad perspective
Consider the impact of solutions on other areas of the business, as well as the interdependency of units
Drive best practice, continuous improvement and innovation at process and procedure level within the portfolio
Construct, implement / fine-tune methods, processes / systems to enhance effectiveness / meet organisational goals

Consider local and international conditions, as well as competitor activity to create competitive advantage
Identify and exploit new opportunities to grow the business further
Manage resources (people, finances and products), taking local conditions into consideration
Identify innovative ways to use minimum resources to achieve maximum outputs
Track and analyze revenue performance of products.
Review and fine-tune costing methodology.
Develop products descriptions and establish product policies and best practices.
Develop product presentation materials and conduct product training to sales. Including working with finance for business case and approval where necessary.
Develop pre-sales & post-sales processes.
Customer Satisfaction

Align service delivery to changing market segments
Understand customer needs and develop and fine-tune innovation accordingly
Articulate and challenge segment needs, requirements
Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
Put contingency plans in place to prevent delays and enhance the customer experience
Adopt a proactive approach to prevent problems from arising in the future
Initiate change to continually improve all aspects of service delivery
Drive continuous improvement as an important element of service delivery

Identify trends / patterns pertaining to customer requests and needs and filter this information through to continually improve all aspects of service delivery
Qualifications
Education:
Bachelor degree in Business, Marketing, Telecommunications or Computer Sciences
Trained in planning, designing, managing and implementing new products involving external partners
Good understanding of complete Marketing function
Technology focus
Experience:

At least 3 years of experience in planning, designing, managing and implementing new products in fast-moving technology-intensive industries
At least 2-3 years experience in marketing, retail and service operations in the mobile technology and/or in retail-intensive B2C industries, preferably with a significant service and technology dimension (e.g., financial services, consumer electronics)
A strong background in business case design and negotiation
Training:

Products and Services
Systems training
Computer training
Network training
Project management
Legislation
Knowledge:

Knowledge of cellular best practices
Knowledge of local markets, including market trends
Sales and service environment
MTN products and services
Market research, Business acumen
Broad knowledge of the industry
Understanding the regulated environment
An understanding of the MTN business
Skills / physical competencies:

Relationship skills – to build relationships to facilitate efficient workflow
Coaching skills – to develop the team and staff
Scanning skills – to search for new ideas, trends and principles
Strong “can-do“ attitude combined with an ability to use minimum resources to get maximum outputs
Systems thinking – understanding the “big picture”
Delegating skills
Business acumen –understanding of the business as a whole
Negotiation skills
Analytical skills
Planning skills
Conflict management skills
Communication and feedback skills
Influencing skills
Time management, specifically the ability to prioritise
People skills – creating and nurturing the tone of the internal culture

Flexibility – the ability to adapt and change in the light of changing circumstances / new information
Culture diversity management skills
Stress management skills
Behavioural qualities:

• Customer centric
• Highly driven and motivated, with strong personal presence and integrity
• Decisive/ Proactive/ action orientated
• Relationship builder/ consultative – strong people focus
• Assertive – being tough when necessary without fear or favour
• Courage and conviction – challenging the status quo and breaking down barriers to performance, and overcoming resistance to change
• Resilience/ perseverance – to repeatedly challenge despite setbacks and resistance
• Focused and priority driven – staying focused amidst the multiple demands and expectations
• Innovative
• Accurate, attention to detail
• Diplomacy and tact
• Pressure tolerance

Apply Before : 10/07/2025, 11:59 PM

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location