Internship – noc & support analyst – douala
Date limite de l'offre: jeudi 5 décembre 2024 13:02de :
TERMSAT Inc.
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Description du poste
Description
About Us:
TERMSAT Inc. is a leading provider of cutting-edge VoIP (Voice over Internet Protocol) and A2P (Application-to-Person) SMS solutions, empowering businesses with advanced communications technology. We cater to clients globally, offering seamless, cost-effective, and scalable messaging and voice services for their communications needs. As we continue to expand, we are looking to bring on talented, enthusiastic interns who are eager to learn and contribute to our growth.
As we continue to grow, we are offering an exciting Internship opportunity for a NOC Support Analyst. This internship will provide you with hands-on experience in network monitoring, troubleshooting, and customer support, all within the fast-paced telecommunications industry.This role is ideal for students or recent graduates looking to gain practical experience in network operations, customer support, and telecommunications technology. If you're passionate about technology and eager to learn in a dynamic work environment, we encourage you to apply!
Position Overview:
As an Intern – NOC Support Analyst, you will assist our Network Operations Center (NOC) team in monitoring and supporting the performance of our networks, including voice and messaging services. You will work closely with senior team members, gaining experience in troubleshooting, incident response, customer support, and system maintenance. This is a valuable opportunity to apply your academic knowledge in a real-world setting and develop skills that will set you up for success in a career in network operations or IT support.
TERMSAT Inc. is a leading provider of cutting-edge VoIP (Voice over Internet Protocol) and A2P (Application-to-Person) SMS solutions, empowering businesses with advanced communications technology. We cater to clients globally, offering seamless, cost-effective, and scalable messaging and voice services for their communications needs. As we continue to expand, we are looking to bring on talented, enthusiastic interns who are eager to learn and contribute to our growth.
As we continue to grow, we are offering an exciting Internship opportunity for a NOC Support Analyst. This internship will provide you with hands-on experience in network monitoring, troubleshooting, and customer support, all within the fast-paced telecommunications industry.This role is ideal for students or recent graduates looking to gain practical experience in network operations, customer support, and telecommunications technology. If you're passionate about technology and eager to learn in a dynamic work environment, we encourage you to apply!
Position Overview:
As an Intern – NOC Support Analyst, you will assist our Network Operations Center (NOC) team in monitoring and supporting the performance of our networks, including voice and messaging services. You will work closely with senior team members, gaining experience in troubleshooting, incident response, customer support, and system maintenance. This is a valuable opportunity to apply your academic knowledge in a real-world setting and develop skills that will set you up for success in a career in network operations or IT support.
Missions / Responsabilités / Activités
Key Responsibilities:
- Monitoring:
- Assist in monitoring performances of our clients traffic (Voice, SMS)
- Help respond to system alerts, incidents, and track ongoing issues in real-time.
- Work with the team to identify issues and ensure they are documented and escalated as necessary.
- Customer Support:
- Provide first-line technical support to customers experiencing service disruptions or issues.
- Troubleshoot and resolve common issues and service degradation.
- Communicate with customers via email, chat, or phone to ensure quick and effective issue resolution.
- Incident Management:
- Assist with managing and documenting service outages or incidents, working to ensure that issues are tracked and communicated to the relevant teams.
- Participate in incident post-mortems and help analyze root causes of recurring issues.
- Documentation & Reporting:
- Assist in documenting performance, customer support interactions, and internal troubleshooting steps.
- Help generate regular reports on performance and key metrics.
- Collaboration & Learning:
- Work alongside senior NOC and support staff to learn troubleshooting techniques and best practices.
- Participate in regular team meetings to discuss ongoing issues and improvements.
- Attend training sessions and shadow experienced professionals to enhance your technical knowledge.
Compétences / Exigences / Qualités
Qualifications:
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field.
- Basic understanding of networking principles (e.g., IP addressing, DNS, TCP/IP).
- Interest in VOIP, SMS, or network monitoring technologies is a plus.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work well in a team environment and communicate effectively with technical and non-technical teams.
- Enthusiasm for learning new technologies and a keen interest in network operations or IT support.
- Availability to work flexible hours (including weekends or evenings, if applicable).
- Prior internships, coursework, or projects related to networking, customer support, or telecommunications are a plus, but not required.
Vos Avantages
Benefits:
- Hands-on experience in NOC operations and customer support within a growing telecommunications company.
- Opportunity to work with cutting-edge technologies in the Voice, SMS, and network monitoring space.
- Mentorship and guidance from experienced professionals in the industry.
- Networking opportunities with leaders and teams in the telecommunications field.
- Potential for future employment opportunities after the internship ends.
Profil du candidat
Documents de candidature
» Curriculum Vitae
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