Doctors Without Borders (DWB) is an international non-governmental medical association providing assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict irrespective of race, religion, creed or political convictions. We observe neutrality and impartiality in the name of universal medical ethics and the right to humanitarian assistance and claim full and unhindered freedom in the exercise of our functions.

Related with our activities we are looking for a HEAD OF RADIO OPERATORS.

Working locations: Mamfe

Type of contract: Fixed Term

Salary: According to the organisation´s Salary Grid – Level 4

Main Purpose 

Supervising call center operators' activities, ensuring and providing them training, according to Doctors Without Borders standards and communication protocols, in order to provide quality  communications for the ambulance service

Principal Tasks

• Supervising the call centre operators' team, organizing personnel shifts to ensure appropriate, on-going service coverage.
• Training and guiding new and experienced call centre operators and ensuring they follow all protocols. Providing training to all new operators
• Checking the correct functioning of all equipment and informing line manager of any damage, loss, or theft. 
• Ensuring that only authorized people use the phones, preventing of any damage and theft.
• Reporting of all the activities and the needs to the line manager
• Support the call centre operators ‘in case of overload of calls
• Supervise the data collection and assure the weekly recording are ready on time
• Manage the credit for the call centres and ambulance´ phones and report promptly to the supervisor the need of recharge
• Manage the stock of cleaning material and documents for ambulances and report to the supervisor the need of replenishment
• Ensure that all the incident are reported to the supervisor
• Guarantee in collaboration with the operators and ambulance drivers that a medical staff is available for each movement of the ambulance
• Guarantee the confidentiality of the data collected (Medical data, movements, patients` and care takers` private information, security information)
• Collaborate with medical department to improve the organisation and quality of service of the call centre.
• Operating the phones lines following the DWB security rules and lines of communication. 
• Ensuring that messages are well copied and passed to all people concerned and records the messages on the registration book. 
• Monitoring and registering the ambulance movements (departure, arrival, number of passengers, route taken, standard contact points) and informs line manager of any delays.
• Ensuring a proper handover to the following shift.
• Ensure the report of movements is on time
• Communicate effectively with supply/log team for required materials for the call center and the ambulances
• Analyzing project area mapping and security procedures
• Train the call centre operators and Ambulance drivers, 
• Discuss with medical team about challenges and procedures on referrals and come up with solution

Requirements

• Essential secondary education, in health related profiles 
• Desirable work experience as radio operator in related jobs and as supervisor
• Essential, English language and Pidgin English 
• Essential computer literacy (word, excel)
• Competences: Results and Quality Orientation, Teamwork and cooperation, Behavioural Flexibility, Commitment to DWB Principles, Stress Management

All applications (CV, cover letter, diplomas, working certificates, telephone number, etc.) must be sent by eÔboulot or else be submitted at Caritas – Diocese of Mamfe - P.O Box 120,  in a sealed envelop Ref: Recruitment  HEAD OF RADIO OPERATORS addressed to Doctors Without Borders - HR Department.

Deadline for the reception of applications:  3rd December 2019

NB: No applications will be accepted after the deadline. Only shortlisted candidates will be contacted. Application documents are non-returnable; please do not submit original documents. Writing tests and interviews will be done in our offices after the selection of the applications.