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Responsibilities
Operational Delivery

Personal support to the CEO

Act as point of contact to the CEO, handling and distributing confidential mails, telephone calls, faxes, etc.
Manage the daily schedule of the CEO, ensuring his is aware of his schedule in advance and keeping appointments and meetings on time or changing schedules when necessary

Co-ordinate and manage CEO’s calendars (travel arrangements/schedules), negotiating potential conflicts and identifying feasible alternatives and proactively coordinating pre-planning of trips with various internal stakeholders.
Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.
Ahead of meetings with internal and external stakeholders: prepare agenda in advance, assist with, and provide research/background information, content development and creation of presentations, coordinate meetings and follow-up execution of resulting actions.
Cross-examine documents for CEO’s review to ensure quality control and compliance to MTN policies.
Manage sensitive matters and information regarding peculiar issues within the division/function.
Manage external contacts and contracts for the CEO proactively understanding who they are, which priority contacts are and keeping track of periodic communication needed for priority contacts.
Anticipate the CEO’s needs and proactively bring together appropriate people and resources to support in addressing issues.
Coordinate the flow of the CEO’s visitors, manage phone calls, and ensure proper arrangements for meetings.

Develop and maintain a system that alerts to upcoming deadlines on incoming requests or events.
Manage CEO travel arrangements and proactively coordinating pre-planning of trips with various internal functions, including arranging appropriate travel, visas, agendas and necessary contacts, country information, and other necessary preparations and reconciliations on his return
Serve as Secretary during CEO’s Official meetings
Assist and escort CEO during Official meetings nationwide
Manage booking of CEO, coordinate flow of visitors and organize meetings
Transmission and follow-up of correspondences to request for audience.
Follow-up of corporate ceremonies
Act as the CEO’s representative and ambassador to external constituents as directed
Request and management of corporate gifts
Compose and edit letters, documents, e-mails, proposal and ensure follow-up with those that require responses and follow up replies.
Manage critical couriers under the supervision of the CEO

Prepare agenda and meetings scheduling with internal and external stakeholders.
Manage Executive Committee Projects and other special assignments when and where applicable.
Draw up and manage the CEO appointment calendar as requested
Follow up organisation of BOD meetings with Company Secretary.
Create and maintain filing systems (minutes of meetings, letters/emails, presentations, etc) both electronic and physical as required by the CEO
Process expense reports for the CEO
People

Propose and champion organizational activities to enhance team cohesion within the department (recognition, digital, customer centricity, etc)
Financial

Process purchase requisitions in the system Support the budget optimization thrust by identifying and championing cost reduction initiatives in the execution of business operational deliverables.
Coordinate the organization of social events connected to the CEO’s office and or facilitate the disbursement of refreshments for business meetings. This includes preparing cost estimates, managing the budgets, and coordinating all activities for the success of the program
Operational Business Reporting Duties

Manage Executive Committee Projects and other special assignments when and where applicable.
Coordinate the delivery of specific reports and presenatations to support business operations
Other Responsibilities

Maintain a tracker on office supplies and liaise with approved suppliers to place orders when necessary
Create knowledge share materials and presenatations using latest instructional design techniques and learning strategies
Governance

Ad hoc and Operational Meeting
Participate and provide inputs in operational meetings as and when required
Set up and manage ad hoc meetings for day to day operational requirements as and when required
Escalations

Timely notification of escalations to the Manager
Resolve escalations as per defined escalation / resolution procedures
Opco Operational

Participate and provide inputs in project status meeting
Performance

Ensure effective execution of day to day operations and resolve operational issues
Improve productivity and quality through leading practice initiatives
Reporting

Provide inputs to the Manager (as required) relating to progress made in accordance with the measurement metrics set by the organisation
Staff Leadership and Management (Behavioural qualities)

Ability to work in a team
High sense of confidentiality
Autonomous; accountable for meeting and prioritising own targets / deadlines
Provide information to the CEO on work accomplishments, individual / team challenges

Lead team meetings and contribute on specialist / technical areas when required

Qualifications
Education:

Minimum of 3 years in Administration or business-related equivalent or related field.
Post Graduate degree in similar or related field is an advantage.
Experience:

Minimum 3 years’ experience in an administrative role in a corporate environment carrying out general office responsibilities and procedures;
Experience Telecom is preferred.
Computer proficiency in MS Office Suite-Word, Excel, and Power Point; Oracle
Ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, and copiers.
Ability to maintain a high level of confidentiality of all work-related issues and information;
Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
Competencies:

Functional Knowledge:

Basics of Local labor laws and regulations
PowerPoint presentations
Basics of project management principles
Mission and key activities of the organization
Basic Data analytics and usage of databases
Wellness & safety programs
Change management
Instructional design Techniques
Internal communication
Basics of Contract management and negotiations
MTN Business environment and policies
Skills

Effective organization and planning skills
Demonstrated ability to coordinate activities of the department and manage sensitive issues with utmost confidentiality as required
Excellent written and verbal communication skills in French and English
Ability to stay focused and effective in managing multiple priorities
Strong inter-personal skills and good judgement
Conflict Management, negotiation and tact
Proven ability to work independently to achieve objectives
Strong capacity to anticipate on requests and issues and act in a timely manner
Good communication skills: ability to communicate effectively with all levels of employees and outside contacts
Proven ability to effectively collaborate with internal team, cross-functional team, and external parties in a rapidly growing environment
Strong capacity to anticipate on requests and issues and act in a timely manner

Apply Before : 10/01/2025, 11:59 PM

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location