RECRUITMENT: INTERNAL & EXTERNAL

ECOBANK Cameroun S.A. is recruiting a Head Cards & Digital Operations, ready to work across the national territory. The position is based in Douala.

I. JOB PURPOSE

To manage card operations and digital products processes and ensure high performance through excellent customer services and effective control monitoring

II. KEY RESPONSABILITIES

▪ Manage Daily card request processing and upload
▪ Manage card transaction’s clearing , settlement and reconciliation -Inter Affiliate settlement MasterCard /
Visa settlement/GIMAC/Cash Express/Union Pay
▪ Merchant Acquisition/POS Paiements/MIGS Settlement
▪ POS terminal deployment
▪ ATM deployment, settlement and reconciliation
▪ Suspense accounts proofing
▪ Online exemption
▪ Limit increases/Change
▪ Responsible for managing card transactions disputes , fraud and risk management , audit and compliance
issues
▪ Card distribution process
▪ Others card activities (linkage, blockage, pin reissued,)
▪ Cardholder disputes resolution and chargeback process
▪ Nostro reconciliation
▪ Card /Pin scheduling and dispatch
▪ Processing of Trapped cards
▪ Card destruction
▪ Fee Collection and reconciliation of Instant Card/Cash express/IBK/Orange Money/MTN Money
▪ Responsible for providing necessary card training to branches
▪ Implementation of all new cards & digital products project : Agency banking; OMNI to Cards & Mobile
Money; Merchant Mobile Money; ECOBANKPAY by RAFIKI
▪ Management and reconciliation of transaction related to IBK, Orange Money, Xpress Cash, agency
banking, MTN Mobile Money, MFS MoMo & AIRTIME Purchase…
▪ Perform all other task requested by the hierarchy
PUBLIC

PUBLIC
III. JOB CONTEXT

✓ Responsible for the day to day running of card operations
✓ Responsible for implementing Group standard service delivery metric(SLA) ✓ Responsible for implementing the Group processes to all branches
✓ Responsible for fraud monitoring
✓ Responsible for providing necessary card training to branches
✓ Support of all digital Products

IV. JOB PROFILE

Experience
• 1 -2 experience in Card Products and Card Operations
• High level of working knowledge of all the Bank’s products, procedure
and policies
Education
• Advance Level+4/5
Personal Attributes
• Good communication skills
• Leadership skills
• Negotiation skills
• Ability to influence
• People Management
• Presentation skills
Warning
The Use of this title does not indicate any limitation on your duties or job function and you may be assigned to different duties or asked to carry out additional duties from time to time.
V. APPLICATION PROCESS:

1. Please submit your CV and motivation letter to [email protected] latest July 22nd, 2022 at 5pm prompt, with the subject « HEAD CARDS & DIGITAL OPERATIONS »
2. Then validate the said application by filling out the short MS Form that will be automatically generated.
   NB: Only applications matching with the desired profile will be contacted.
   Ecobank is an equal opportunity employer and will not discriminate on the basis of gender, religion, ethnicity, physical ability, etc…
   PUBLIC