Role Context
 
Supervise (a) the inbound clearance process and (b) the export process within established standards for processing and transit time.  Developing strong relationships with the customs authorities with a view to improving clearance capabilities and efficiencies. Manage deployment of customs related applications. Manage the team to be on top of all the KPIs assign to the team. Work closely with the Operations Management to identify, develop and prioritize initiatives that will improve the quality of customs clearance service to DHL customers, inbound / outbound transit time and the overall cost position. Act as the company representative in discussions & negotiations with customs authorities & other border agencies.

  Key Responsibilities 

• Has supervising responsibility for all Customs clearance services.

• Ensure that the levels of pre-clearance/pre-release of shipments is maximized. 

• Ensure the timely payment and recording of customs duties / taxes. 

• Ensure for any customs control DHL does not pay penalties. 

• Ensure good relationship with Customs for a smooth management of customers. 

• Ensure all KPIs are on target. Shipments should spend less time in the state warehouse.

• Lead the team to ensure team building and efficiency of the team.

• Organize appropriate shifts and manning levels to meet business requirements.

▪ Monitor inbound and outbound shipment processing and ensures clearance is smooth and rapid.

▪ Control bonded areas. 

▪ Liaise with DHL customers where paperwork and authorities are required from them to expedite clearance of their shipments.

▪ Identify the cost saving/efficiency opportunities.

▪ Deploy applications. 

• Audit the work done by the team to anticipate any customs issues.

•  Identify internal and external opportunities and recommend initiatives that will facilitate the customs clearance.

• Provide competitive clearance service. 

• Provide management information and reports.

• Support management to achieve Gateway KPIs. 

• Build-up the keen relationship with the relative parties.

▪ Implement compliant clearance procedure. 

• Provide the effective recommendation to attribute Country. 

▪ Develop/facilitate the specific process for Key accounts.  

▪Implement a sound customs strategy. 

• Represent DHL interests at all levels of Customs & Regulatory administration. 

• Present initiatives and lobby to the Government. 

• Conduct audits of clearance performance. 

• Provide technical support to the Commercial Team.

▪ Make decisions directly related to shipment processing.

▪ Prepare declarations and take responsibility for the lodgment of declarations with the authorities, negotiate on duty payments, difficult clearances. 

▪ Handles customer objections and decide/recommend on the best course of action to take. Work under minimal supervision and outside of established procedures where necessary.


Minimum Requirements 

Education & experience 

• 5+ or more years of experience in related area of responsibility.

• Subject matter expert in service, production, or support area of responsibility.

• Performs all of the standard and all of the specialized and most complex aspects of the function.

• Comprehensive knowledge in technical or specialty area.

• Takes the lead in effectively applying new processes and skills in accomplishing tasks and may teach them to others.

• Have a good relationship with customs and have a good number of contacts. 

• Strong leadership skills. The Supervisor should be customer centric

  We are looking forward to your application. 

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://careers.dhl.com/global/en/search-results?keywords=&p=ChIJIQ8-cFM3YRARU5uCmUXEAys&location=Cameroon