AV-316706 Douala,Littoral,Cameroon

Operatives Full-time Permanent 40 Express DHL International Cameroun SARL

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
Role Context

Under the responsibility of the Gateway supervisor, the Agent’s main mission is supervising airside activities (loading and offloading of flights) in line with GSAM procedure, to ensure the optimal flow of information via internal DHL systems and applications, as well as the preparation and administrative follow-up of operational processes. Preparation of all documents and reports related to the activity, in accordance with internal procedures and working methods. Ensuring that flight alerts, pre-alerts and paperwork for Movements and MAWB are executed promptly and in compliance with Global SOP and airline requirements. To ensure that service, cost, safety and legal requirements are maintained on a day-to-day basis. Improving on shipment visibility by ensuring all appropriate checkpoints and standard remarks are done in line with GSOP standards.

Key Responsibilities

• Has supervising responsibility for all Network Control services
• Ensure accuracy of data on outbound flights.
• Ensure that the assigned MAWBs are based on the bookings done with the airline.
• Ensure compliance with the network trace response standards.
• Ensure that Operations and the ACS department have the right number of ULDs for their activities and monitor RUM on a daily basis to have a balanced stock of ULDs in country and liaise with Lagos HUB in case there is a need for ULD
• To ensure full compliance to Network Operating Standards and all GSOP procedure
• Provide a tracing service for the network,
• Provide administrative support to NCG management
• Negotiate with airlines to gain additional space for emergence request.
• Ad hoc linehaul purchase.
• Coordinate all business requirements in between Network
• Facilitate proactive customer notification and service recovery.
• Update flight schedule to all Network.
• Lead a network control team to monitor the inbound and outbound shipment data to be transmitted on time.
• Organize appropriate shifts and manning levels.
• Monitor all inbound alerts and transmit the information to the different section supervisors.
• Reprocess wrongly declared shipments.
• Answer all incoming traces
• Daily planning and closure of movements on OCNT.
• Process and create incoming and outgoing messages, transmissions via internal IT systems on time.
• Ensure manifesting (TGV) compliance.
• Support the ACS department in the administrative tasks related to the receipt and shipping of ACS goods, within the stipulated deadlines in accordance with ACS regulations and standards. Prepare transport documents related to operational activity.
• Check ACS customer bookings to anticipate any connection or charging issues.
• Ensure Scale control, Load control and ULD control functions have accurate inputs and are properly managed to ensure safety and accountability.
• Follow and confirm on CALMS, all shipments, Imports, Exports that transit through the HUB on Commercial Flights.
• Monitor and track inbound network data to ensure it is received in time for Sort operation.
• Monitor and action network traces, queries and service incidents, local or international, to ensure smooth transition of materials.
• To monitor, update, compile and submit daily on-hold reports to provide visibility of shipments not yet uplifted via the network and commercial flights at the end of operation at the Hub.
• Update HUB systems and applications to ensure all required transmissions are sent and received on time. Also ensure all necessary data is entered accurately in a timely fashion to allow sorting/scanning to take place smoothly.
• Conduct/Coordinate warehouse searches emanating from network trace requests and provide timely feedback. Manage AQCC daily to ensure shipments are updated accurately and on time.

Minimum Requirements

Education & experience

• 4+ or more years of experience in related area of responsibility.
• Subject matter expert in service, production, or support area of responsibility.
• Performs all of the standard and all of the specialized and most complex aspects of the function.
• Comprehensive knowledge in technical or specialty area.
• Takes the lead in effectively applying new processes and skills in accomplishing tasks and may teach them to others.

We are looking forward to your application.

HOW TO APPLY ?
All applications must be submitted ONLINE at : https://careers.dhl.com/amer/en/job/DPDHGLOBALAV316706ENAMEREXTERNAL/Network-Control-Group-Agent