ECOBANK CAMEROON S.A
is recruiting a Relationship Manager, Classic
ready to work across the national territory.
The position is based in Douala.

JOB LEVEL: 5 / JOB GRADE: 3B
I. NATURE OF CONTRACT
Permanent Contract
II. JOB PURPOSE
To deliver high quality service and customer retention approach to managing client relationships
to enhance product sales and new client growth targets.
To deliver on agreed individual targets for
– Deposit growth,
– Revenue generation
– Product sales (Cross selling)
– New client acquisition,
– Digital products sales, (Mobile App, Ecobank Online)
– Loan portfolio management

III. KEY RESPONSIBILITIES
BUSINESS AND FINANCIAL PERFORMANCE
Proactively develop client relationship, anticipate and provide solutions to client needs and give
high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance
targets and objectives. Work to onboard clients and develop portfolio through the sales of direct banking products and services
Ensure that client instructions are duly served by applying all standard checks and controls in coordination with other departments.
Achieve a satisfactory level of knowledge of Classic Banking products and services.
CUSTOMER EXCELLENCE
Handle client queries of day to day nature and assist in resolving clients issues.
LEADERSHIP AND PEOPLE MANAGEMENT
Track and provide weekly reports on Portfolio performance at RM level
Team Player

V. JOB PROFILE
Experience & Qualifications
At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization
Sound business product knowledge and people development performance record
Good Understanding of operations, technology and customer services to drive the Classic banking business.
Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing
or related field of study Fluent in English & French.
Skills & Capacities
Customer/market orientated and Networking
Ability to establish direction and drive execution
Excellent at delivering and owning results
Strong interpersonal, influencing and communication skills.
IV. REPORTING LINE
Head Retail Banking
III. KEY RESPONSIBILITIES
PROCESS CONTROL AND OPERATIONAL PERFORMANCE
Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money
laundering measures.
Constantly monitor credit portfolio to ensure maximum of 3% NPL.
STRATEGIC INITIATIVES
Lead strategic initiatives that will create business growth

Vi. APPLICATION PROCESS:
Please submit your CV and motivation letter to [email protected] latest latest August 04th, 2025 at 5pm prompt, with the subject « RELATIONSHIP MANAGER, CLASSIC ».
NB : Only applications matching with the desired profile will be contacted.
Ecobank is committed to providing equal opportunities to all and fostering an inclusive and diverse workplace. To this end, we encourage applications from individuals regardless of their nationality, race, gender, age, social class, religion, beliefs, and disability while fully adhering to the local laws and regulations established where Ecobank operates”.
Warning
The Use of this title does not indicate any limitation on your duties or job function and you may be assigned to different duties or asked to carry out additional duties from time to time.
A BETTER WAY
A BETTER AFRICA