Internship – account manager (voice & sms) – douala
Date limite de l'offre: jeudi 5 décembre 2024 13:02de :
TERMSAT Inc.
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Description du poste
Description
About Us:
TERMSAT Inc. is a leading provider of cutting-edge VoIP (Voice over Internet Protocol) and A2P (Application-to-Person) SMS solutions, empowering businesses with advanced communications technology. We cater to clients globally, offering seamless, cost-effective, and scalable messaging and voice services for their communications needs. As we continue to expand, we are looking to bring on talented, enthusiastic interns who are eager to learn and contribute to our growth.
This internship will offer you a unique opportunity to gain hands-on experience in account management within the Voice and SMS industry, working with both clients and internal teams to deliver exceptional service. If you're passionate about customer relationships, business development, and the telecommunications space, this is a fantastic chance to grow your skills and make a meaningful impact.
Position Overview:
As an Intern – Account Manager, you will work closely with our account management and customer success teams to support the day-to-day management of client accounts, ensuring that our customers receive top-tier service and support. This role will expose you to various aspects of account management, including onboarding, client communications, renewals, and performance analysis. You will also learn about the voice and messaging technology landscape and how to effectively serve clients in this industry.
TERMSAT Inc. is a leading provider of cutting-edge VoIP (Voice over Internet Protocol) and A2P (Application-to-Person) SMS solutions, empowering businesses with advanced communications technology. We cater to clients globally, offering seamless, cost-effective, and scalable messaging and voice services for their communications needs. As we continue to expand, we are looking to bring on talented, enthusiastic interns who are eager to learn and contribute to our growth.
This internship will offer you a unique opportunity to gain hands-on experience in account management within the Voice and SMS industry, working with both clients and internal teams to deliver exceptional service. If you're passionate about customer relationships, business development, and the telecommunications space, this is a fantastic chance to grow your skills and make a meaningful impact.
Position Overview:
As an Intern – Account Manager, you will work closely with our account management and customer success teams to support the day-to-day management of client accounts, ensuring that our customers receive top-tier service and support. This role will expose you to various aspects of account management, including onboarding, client communications, renewals, and performance analysis. You will also learn about the voice and messaging technology landscape and how to effectively serve clients in this industry.
Missions / Responsabilités / Activités
Key Responsibilities:
- Client Relationship Support:
- Assist in managing client communications, ensuring timely responses to inquiries and requests.
- Help coordinate meetings, calls, between clients and the account management team.
- Assist with client onboarding, ensuring smooth transitions and successful integrations of Voice and SMS services.
- Account Maintenance & Reporting:
- Track and monitor account performance and usage to ensure clients are maximizing the value of our services.
- Assist with preparing regular performance reports for clients, including usage metrics and service performance.
- Help identify opportunities for upselling or cross-selling additional services or products to existing clients.
- Customer Success:
- Support the account management team in troubleshooting and resolving customer issues or service disruptions.
- Assist with ensuring timely renewals and contract management for existing clients.
- Gather and analyze client feedback to contribute to product improvement and service optimization.
- Collaboration & Coordination:
- Work closely with the sales, support, and product teams to address client needs and ensure service delivery.
- Assist with internal meetings and presentations to discuss account strategies and project timelines.
- Contribute to brainstorming and problem-solving sessions aimed at improving client satisfaction and engagement.
Compétences / Exigences / Qualités
Qualifications:
- Currently pursuing or recently completed a degree in Business Administration, Marketing, Communications, or a related field.
- Interest in telecommunications, specifically Voice and SMS technology, is a plus.
- Strong communication skills (both written and verbal) and the ability to interact professionally with clients.
- Highly organized with a keen attention to detail.
- Ability to work effectively in a team environment, collaborating across departments.
- Proactive attitude with the ability to handle multiple tasks and meet deadlines.
- Strong Microsoft Office skills (Excel, PowerPoint, Word) and experience with CRM tools is a plus.
- Previous internships or project work in account management, customer success, or sales is a bonus, but not required.
Vos Avantages
Benefits:
- Gain hands-on experience in account management within the fast-growing Voice and SMS communications industry.
- Work with a dynamic team of professionals and learn about the latest technologies in telecommunications.
- Exposure to client-facing roles and the opportunity to develop your communication, negotiation, and problem-solving skills.
- Mentorship and guidance from experienced account managers and senior leadership.
- Networking opportunities within the industry.
- Opportunity for career advancement or future employment with the company after the internship.
Profil du candidat
Documents de candidature
» Curriculum Vitae
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